Delivery Policy
For free delivery items, we will dispatch your order by Royal Mail. Within the UK, you can expect delivery within 2 working days.
If alternative deivery methods have been chosen, then we will aim to dispatch your items within 24 hours of order by the delivery method chosen.
Damaged or defective items
If upon receiving your order you find it to be faulty or defective in any way please contact us as soon as possible. We will then issue you with a returns number; this number must be included with a brief written explanation of the fault.
We recommend that returned items are sent by recorded mail as we will not be responsible for lost returns. Postage costs of returning an item to us will not be refunded.
Upon receiving the return we will then test it and if found to be faulty we will either repair or replace it at our discretion. Any product found not to be faulty will be charged a standard fee of £10.00 which must be paid before the item is returned.
RTF (Ready To Fly) Helicopters – these products have a strict returns policy. Unfortunately this has to be the case to protect us from the small dishonest minority.
Upon receiving your RTF Helicopter we highly recommend you test every aspect of the model before attempting to fly it. If you find a fault then you must contact us before you attempt to fly the model.
If you attempt to fly the helicopter then it can not be classed as faulty.
Even though we have to have a very strict returns policy in this area if you do encounter problems then contact us and we will do our very best to help.
Returns
You can return products 5 working days after the receive date for a refund, minus postage and packaging, and minus a 10% restocking and handling fee.
Returned items must be unused, unopened and in perfect condition. We reserve the right to reject items that are not returned in this condition.
Refunds are processed within 7 working Days.
