Shipping

All UK Postage is sent either 1st Class Recorded or Special Delivery depending on the option you choose. For larger items such as Helicopters we will use either Parcelfore 24 or 48 options and everything we send is Insured!

To offer you the best value for money, we charge only a ONE-OFF FLAT FEE of either £1.79 or £5.49 depending on which service you choose at the checkout. No matter how much more you decide to add to your basket you will only be charged this single fee.

We dispatch items daily, and will always aim to complete your order within 24 hours of payment. From the start of 2010 we will be introducing an automated dispatch notification system that will include the tracking details of your package, prior to this date, if you need to know your tracking details then just ask and we will be happy to provide this

Please note, the flat rate fee policy only applies combined shopping basket prior to checkout and cannot be applied after payment has been completed without special request

We also provide international shipping via Royal Mail Airsure or International Signed For services starting from just £5.50. These services normally take from 5-7 working days.

Unfortunately due to the number of packages claimed as 'lost' during international shipping we will only send items to countries that accept the Airsure or Signed For services. Although we have done everything possible to exclude those countries that do not support these services from our checkout, we cannot capture every one. Therefore if your country is excluded then you either be offered an alternative service or provided with a refund within 48-hours. The bottom of this page contains a list of those countries covered by the Airsure service. If your country is not covered by the list it is likely that your order will be rejected.

For large packages, please contact us directly for a quote



Returns

Genuinely faulty goods will be replaced or money refunded, however we must be advised of any faulty goods within 4 days of receipt of the item. It is the customers responsibility to pay for and ship the item back to us. If the item is found to be faulty, we will also refund the postage cost.

Please note

Due to a recent spate of credit card fraud attempts, for all first time orders of helicopters or spares totalling more than £75 paid by credit card we may choose only to ship to the credit card billing address. In most cases we will attempt to contact you by phone to confirm the validity of your purchase. Once we are satisfied that you are a valid customer we will continue to ship to the delivery address of your choice.

Airsure Desinations List

Available at the Royal Mail Website be clicking here

Airsure® is only available to selected destinations as it can only be operated to those countries with the necessary systems and infrastructure to support the product’s track & trace requirements.

Airsure® delivery aim to Western Europe is from 2 working days, Eastern Europe and postal subsidiaries (Islands and Principalities) from 3 working days and Rest of the World from 4 working days after posting. The speed of service is generally a day faster than standard airmail.